Legal
Privacy Policy
Last updated 30 October 2026
Privacy Policy
Last Updated: 30 October 2026
Corbett Elegant Retreat ("Corbett Elegant Retreat", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, submit an enquiry, make or request a reservation, subscribe to our communications, interact with our advertisements, or otherwise communicate with us.
By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.
1. About Corbett Elegant Retreat
Corbett Elegant Retreat is a hospitality property located in Jim Corbett, Uttarakhand, India.
Property Address:
Corbett Elegant Retreat
Madanpur Kurmi, Jim Corbett, Uttarakhand, India
For the purposes of applicable data protection laws, the entity operating Corbett Elegant Retreat and determining how your personal data is processed will act as the relevant data controller or Data Fiduciary, as applicable.
Legal Entity Name: Jannat Hotel And Resorts
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through:
- Our official website;
- Website booking and enquiry forms;
- Reservation requests;
- Contact forms;
- Newsletter and promotional subscriptions;
- Telephone, WhatsApp, email, and other communications initiated through the website;
- Advertising and remarketing campaigns;
- Website analytics and cookies;
- Guest feedback and review interactions submitted directly to us; and
- Other digital services operated by or on behalf of Corbett Elegant Retreat.
Third-party websites, booking platforms, payment gateways, social networks, or services linked from our website may maintain their own privacy policies. Their data-handling practices are governed by their respective policies.
3. Personal Information We May Collect
Depending upon how you interact with our website and services, we may collect the following categories of information.
3.1 Contact Information
This may include:
- Full name;
- Email address;
- Mobile or telephone number;
- Residential address, where required;
- City, state, and country; and
- Preferred method of communication.
3.2 Reservation and Stay Information
When you enquire about or make a reservation, we may collect information such as:
- Check-in and check-out dates;
- Number of guests;
- Room preferences;
- Package preferences;
- Special requests;
- Dietary preferences where voluntarily provided;
- Occasion or purpose of travel;
- Booking or reservation reference number; and
- Information necessary to process, modify, or manage your reservation.
3.3 Event, Wedding, and Corporate Enquiry Information
If you submit an enquiry relating to weddings, MICE events, conferences, celebrations, group bookings, or corporate retreats, we may collect:
- Name and contact details;
- Company or organisation name;
- Proposed event dates;
- Number of guests or participants;
- Event type;
- Venue requirements;
- Accommodation requirements;
- Food and beverage requirements;
- Budget or package preferences; and
- Other information voluntarily shared as part of the enquiry.
3.4 Payment and Transaction Information
Where online payments are enabled, payments may be processed through third-party payment gateways or banking partners.
Depending on the payment arrangement, we may receive information such as:
- Transaction reference;
- Payment status;
- Amount paid;
- Payment date; and
- Limited billing information.
We generally do not intend to directly store complete credit card, debit card, UPI credentials, CVV numbers, banking passwords, or similar authentication credentials where payment processing is handled by an authorised third-party payment service provider.
3.5 Technical and Usage Information
When you access our website, certain technical information may be collected automatically, including:
- Internet Protocol (IP) address;
- Browser type and version;
- Device type;
- Operating system;
- Approximate geographic location derived from IP address;
- Referral source;
- Pages viewed;
- Time spent on pages;
- Date and time of visits;
- Clicks and website interactions;
- Device identifiers; and
- Cookie or advertising identifiers.
3.6 Marketing and Communication Information
We may collect information relating to:
- Newsletter subscriptions;
- Promotional preferences;
- Responses to advertisements;
- Campaign interactions;
- Email opens and clicks, where supported;
- Offers viewed;
- Enquiries generated through advertisements; and
- Your communication preferences.
3.7 Communications With Us
When you contact us by email, telephone, WhatsApp, contact form, social media, or other communication channels, we may retain the contents of the communication and information necessary to respond to your request.
4. How We Collect Personal Information
We may collect personal information:
Directly from you when you complete a form, make an enquiry, request a booking, subscribe to a newsletter, or contact us.
Automatically through technology such as cookies, analytics tools, pixels, server logs, and similar technologies.
Through reservation and technology partners where you initiate or complete a reservation through an integrated booking system.
Through advertising platforms when you interact with our advertisements or submit a lead form.
Through travel agents, corporate clients, event organisers, or booking partners where they provide your information for a legitimate reservation or service request.
Through third-party hospitality platforms where a reservation or enquiry is transmitted to us in accordance with that platform's terms and privacy practices.
5. How We Use Your Information
We may process personal information for purposes including:
5.1 Reservations and Guest Services
To:
- Respond to reservation enquiries;
- Confirm and manage reservations;
- Process modifications and cancellations;
- Arrange requested services;
- Communicate important information regarding your stay;
- Personalise your guest experience;
- Handle special requests; and
- Provide customer support.
5.2 Event and Corporate Enquiries
To:
- Prepare quotations and proposals;
- Respond to wedding and event enquiries;
- Plan corporate retreats, conferences, and MICE events;
- Coordinate accommodation and venue requirements; and
- Communicate with organisers and authorised representatives.
5.3 Payments and Accounting
To:
- Facilitate payments;
- Verify transactions;
- Issue invoices or receipts;
- Process refunds;
- Maintain financial and accounting records; and
- Comply with tax and other statutory requirements.
5.4 Website Operations
To:
- Operate and maintain our website;
- Improve website functionality;
- Analyse traffic and user behaviour;
- Diagnose technical issues;
- Protect the website from fraud, abuse, and security threats; and
- Improve website speed, content, navigation, and user experience.
5.5 Marketing and Promotions
Where permitted by applicable law and based on appropriate consent or other lawful grounds, we may use your information to:
- Send offers and promotions;
- Share resort packages;
- Promote seasonal campaigns;
- Communicate wedding and event offerings;
- Send newsletters;
- Promote resort experiences;
- Conduct remarketing campaigns; and
- Measure advertising effectiveness.
You may opt out of promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
5.6 Analytics and Business Improvement
We may use aggregated or individual interaction information to:
- Understand visitor behaviour;
- Analyse booking trends;
- Evaluate marketing campaigns;
- Improve our services;
- Assess website performance;
- Understand customer preferences; and
- Develop future products, packages, and guest experiences.
5.7 Legal, Security, and Compliance Purposes
We may process personal information where necessary to:
- Comply with applicable laws;
- Respond to lawful requests from government or law-enforcement authorities;
- Prevent fraud or misuse;
- Protect our rights, property, systems, guests, employees, or visitors;
- Resolve disputes;
- Enforce contractual terms; and
- Establish, exercise, or defend legal claims.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, scripts, and similar technologies.
A cookie is a small data file stored on your browser or device when you visit a website.
We may use:
Essential Cookies
These cookies are required for important website functions and cannot always be disabled without affecting website functionality.
Analytics Cookies
These cookies help us understand how visitors use our website, such as pages visited, time spent, traffic sources, and website interactions.
Functional Cookies
These cookies may remember choices or preferences to improve your website experience.
Advertising and Remarketing Cookies
Subject to applicable requirements and your consent where required, advertising technologies may be used to:
- Measure campaign performance;
- Understand conversions;
- Create advertising audiences; and
- Display relevant advertisements on third-party platforms.
Our website may use services such as:
- Google Analytics;
- Google Ads;
- Google Search Console;
- Meta Pixel;
- Meta advertising technologies; and
- Other analytics, booking, or marketing technologies implemented from time to time.
Where legally required, non-essential cookies will be activated based on your cookie preferences or consent.
You can also control cookies through your browser settings. Disabling certain cookies may affect some website functions.
For more information, please refer to our Cookie Policy, where available.
7. Legal Basis and Grounds for Processing
We process personal information only for lawful purposes and on grounds permitted under applicable law.
Depending on the circumstances, processing may be based on:
- Your consent;
- Actions requested by you in connection with a reservation, enquiry, or service;
- Performance of a contract or steps associated with entering into a contract;
- Compliance with a legal obligation;
- Certain legitimate or permitted uses recognised by applicable law; and
- Other lawful grounds available under applicable data protection legislation.
Where processing depends on your consent, you may withdraw that consent using the method communicated to you, subject to legal or operational requirements applying to processing already undertaken.
Withdrawal of consent will not invalidate processing lawfully completed before the withdrawal.
8. How We Share Personal Information
We do not sell your personal information.
We may disclose information where reasonably necessary to the following categories of recipients.
8.1 Reservation and Technology Partners
Information may be shared with service providers that assist us with:
- Hotel reservations;
- Booking engines;
- Website hosting;
- Website maintenance;
- Customer relationship management;
- Email communication;
- Cloud infrastructure; and
- Other technology services.
8.2 Payment Service Providers
Transaction-related information may be shared with authorised payment gateways, banks, financial institutions, or payment processors for completing transactions.
8.3 Marketing and Analytics Providers
Subject to applicable consent and privacy requirements, we may use third-party platforms for analytics and advertising, including Google and Meta services.
8.4 Travel and Hospitality Partners
Where necessary to fulfil a service requested by you, relevant information may be provided to service partners such as travel operators, transportation providers, safari or activity operators, or other hospitality partners.
8.5 Professional Advisers
Information may be shared with accountants, auditors, lawyers, consultants, insurers, and other professional advisers where reasonably necessary.
8.6 Government and Regulatory Authorities
We may disclose information where required under applicable law, court order, governmental direction, regulatory requirement, or lawful request from an authorised agency.
8.7 Business Reorganisation
If ownership or operation of the resort or relevant business is transferred, merged, restructured, or sold, applicable information may be transferred as part of that transaction subject to applicable legal requirements.
9. Third-Party Websites and Services
Our website may contain links to third-party websites or services, including:
- Booking platforms;
- Payment gateways;
- Social media platforms;
- Map services;
- Travel platforms; and
- Other external resources.
We are not responsible for the privacy practices, security, availability, or content of third-party websites that are independently operated.
We recommend reviewing the privacy policy of any external website or service before providing personal information.
10. Google and Meta Services
Our website may use Google and Meta technologies for analytics, advertising, conversion measurement, and remarketing.
These providers may collect information through cookies, pixels, device identifiers, and similar technologies in accordance with their respective privacy policies and your applicable consent choices.
Where required, visitors will be provided with mechanisms to manage non-essential cookies and advertising technologies.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including for:
- Reservation management;
- Guest services;
- Customer support;
- Accounting and taxation;
- Fraud prevention;
- Legal compliance;
- Dispute resolution; and
- Establishing or defending legal claims.
Different categories of information may be subject to different retention periods.
Where information is no longer required and there is no legal or legitimate reason for retaining it, we will take reasonable steps to delete, anonymise, or securely dispose of it.
12. Data Security
We take reasonable administrative, organisational, and technical measures designed to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Improper disclosure;
- Alteration;
- Misuse;
- Destruction; and
- Other unauthorised processing.
Measures may include appropriate access controls, secured systems, encryption where appropriate, backups, service-provider controls, monitoring, and security procedures.
However, no website, internet transmission, electronic storage system, or information-security system can be guaranteed to be completely secure.
Users should therefore exercise appropriate care when transmitting information online.
13. International or Cross-Border Processing
Some technology, cloud, analytics, reservation, communication, or advertising service providers used by us may process information using infrastructure located outside India.
Where personal information is transferred or processed outside India, we will seek to ensure that such processing is undertaken in accordance with applicable legal requirements and any restrictions or safeguards prescribed under Indian law.
14. Your Privacy Rights
Subject to applicable law and the effective provisions governing the relevant processing, you may have rights in relation to your personal information, including the ability to:
- Request information about the personal data being processed;
- Request access to available information concerning your personal data;
- Request correction of inaccurate or incomplete information;
- Request updating of personal information;
- Request erasure of eligible personal information;
- Withdraw consent where processing is based on consent;
- Opt out of promotional communications;
- Raise a grievance concerning processing of your personal data; and
- Exercise other rights available under applicable law.
Certain requests may be subject to verification, statutory exceptions, legal retention requirements, or other limitations permitted by law.
To submit a privacy request, contact:
Email: info@corbettelegantretreat.com Phone: +919520885001
Please include sufficient information for us to verify and process your request.
15. Withdrawal of Consent
Where we rely on your consent to process personal information, you may withdraw that consent through the method communicated to you or by contacting us.
We aim to make withdrawal of consent reasonably accessible.
Please note that withdrawing consent may affect our ability to provide services that require the relevant information.
For example, if information required to process a reservation is withdrawn before the reservation is fulfilled, we may be unable to complete or manage that reservation.
16. Marketing Communications
If you have opted to receive marketing communications, we may contact you regarding:
- Resort packages;
- Seasonal offers;
- Events;
- Wedding packages;
- Corporate retreat packages;
- Staycation offers;
- Dining experiences;
- Wellness experiences;
- Safari or local experiences; and
- Other relevant promotions.
You can opt out at any time by:
- Clicking the Unsubscribe link in marketing emails;
- Following the opt-out mechanism provided in the communication; or
- Contacting us at info@corbettelegantretreat.com.
Transactional communications relating to an existing reservation or service request may continue even after you opt out of promotional communications.
17. Children's Privacy
Our website and accommodation booking services are primarily intended for adults capable of entering into reservations and contracts.
We do not knowingly seek to collect personal information directly from children for independent marketing purposes.
Where information relating to a child is necessary for a reservation, accommodation arrangement, guest service, or other legitimate purpose, it should ordinarily be provided by or with the involvement of the child's parent or lawful guardian.
Where applicable law requires verifiable consent from a parent or lawful guardian for processing a child's personal data, we will take reasonable steps to comply with that requirement once applicable to the relevant processing.
18. Accuracy of Information
You are responsible for ensuring that the information you provide to us is accurate and reasonably up to date.
If your information changes, you may contact us to request an appropriate correction or update.
19. Data Provided About Other Individuals
If you provide personal information about another guest, family member, employee, event attendee, or other individual, you should ensure that you are authorised to provide that information and, where required, have informed the person about the relevant processing.
20. Data Protection and Grievance Contact
For questions, privacy requests, complaints, or concerns relating to this Privacy Policy or the handling of your personal information, please contact:
Privacy / Grievance Contact
Corbett Elegant Retreat
Madanpur Kurmi, Jim Corbett, Uttarakhand, India
Name / Designation: Kuldeep Singh Email: info@corbettelegantretreat.com Phone: +919520885001
We will endeavour to review and respond to legitimate privacy concerns within the timeframes prescribed by applicable law.
21. Compliance With Applicable Law
Our handling of personal information is intended to comply with applicable Indian privacy, information-technology, cybersecurity, consumer, and hospitality-related requirements, as amended or brought into force from time to time.
This includes relevant provisions of the Information Technology Act, 2000, applicable rules issued under it, and the Digital Personal Data Protection Act, 2023 and rules framed thereunder, to the extent that their respective provisions are in force and applicable to us.
As India's data-protection framework continues to transition into effect, this Privacy Policy and our underlying privacy practices may be updated to reflect newly effective statutory requirements.
22. Changes to This Privacy Policy
We may amend this Privacy Policy periodically to reflect:
- Changes to our website;
- Changes to our services;
- New technology or service providers;
- Changes to our data-processing practices;
- Operational requirements; or
- Changes in applicable law.
When material changes are made, the revised version will be published on this page with an updated "Last Updated" date.
We encourage users to review this Privacy Policy periodically.
23. Contact Us
For questions relating to this Privacy Policy, please contact:
Corbett Elegant Retreat
Madanpur Kurmi, Jim Corbett, Uttarakhand, India
Website: www.corbettelegantretreat.com
Questions? Write to info@corbettelegantretreat.com.